This Privacy Policy is for Nesti Housing (referred to as “we,” “our,” or “us”) and governs the collection and use of personal information on our website, nesti.org.au (the “website”). At Nesti Housing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we collect it, and how we use and protect that information.

What Different Information Do We Collect?

For the purpose of providing you with our services, we will collect the following information through forms you submit, contact forms you complete, eligibility forms you fill in, or phone calls you have with us:

• Your name
• Contact information, including address, email address, and telephone number
• Demographic information, such as age, guardian or carer details
• Any other personal information you submit to us via our website (nesti.org.au) or otherwise

If you connect with us to find out more about Specialist Disability Accommodation or to move into Specialist Disability Accommodation, we may also collect information about your living arrangements and gender. We may collect health information such as disability and accessibility needs with your consent when it is relevant to finding you suitable accommodation.

We may collect information with your consent, including your NDIS number, NDIS plan details, health reports, hospital discharge summaries, and information about health needs, individual and informal supports, current living, and family situation, among other health plans, in order to provide you with options tailored to your needs. We understand this information is sensitive and will only use it with your consent in accordance with this policy.

From time to time, we may ask for your personal experience of working with us, which may include information on your NDIS plan goals, the impact the NDIS has had on you and your family, experiences in previous accommodation, and the impact on your health, among other questions. With your consent, we may publish this information on our website and other promotional media. We may also ask to collect photographs and/or video footage of you with your consent, which may be used in advertising and promotional materials. We will only collect sensitive information if you consent, and it is relevant to providing our services.

In What Ways Do We Collect Your Personal Information?

We collect your personal information directly from you in person, over the phone, by email, through digital interaction with our website, or when a person using our services provides us with your information (for example, if you are the carer of a person with a disability who uses our services and you provide their information as their contact person or advocate). We will only collect your personal information from third parties if you give the third party your consent to provide the information to us or if it would be reasonably expected. If in doubt, we will always check with the third party if you have provided your consent. We will only collect sensitive information with your consent.

Using Your Personal Information

We will only use your personal information for the purposes for which it was given to us or for purposes directly related to the provision of our services. These purposes may include:

• Digital marketing and other service providers requesting access to contacts to improve our services.
• Technology support service providers when applicable.
• Health professionals relevant to assisting you with your SDA journey.
• Other housing providers with your consent.
• Your personal story may feature on the website or other materials if you provide further consent.
• Government, government agencies, NDIS, peak bodies, research bodies, universities, and service planners.
• Government and law enforcement agencies and regulators.
• Entities established to help identify illegal activities and prevent fraud where authorized by law.

We may also disclose your personal information to anyone authorized by you, or to whom you have provided your consent. If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.

If You Are Under 18 Years of Age

If you are under 18 years of age, you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Direct Marketing

We use personal information about you for the primary purpose of providing you with our services. We may also use it for other purposes for which you might reasonably expect us to use that information. You authorize us to use any email address or other contact information you provide to us at any time for such purposes. You can opt out of receiving electronic communications at any time. You agree that even if you opt out of receiving information about future events or other services offered by us, we will still send you essential information related to the services we provide.

Storage and Security

The security of your personal information is of the utmost importance to us. We use all reasonable endeavors to keep your information in a secure environment and protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. If you reasonably believe there has been unauthorized use or disclosure of your personal information, please contact us using the details below. We keep records of the personal information we gather from you and either password protect these or store them on a secure server or in locked facilities. If we no longer need your personal information, we will take reasonable steps to destroy, securely delete, or de-identify it as appropriate.

Accuracy of Your Information

We take reasonable steps to ensure that the personal information held by us is accurate, complete, and up to date. If you believe that any of your personal information is inaccurate, please contact us, and we will take reasonable steps to correct it.

Variation and Consent to Variation

We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly to be aware of any variations.

Access to Your Information and Making a Complaint

You may request access to the personal information we hold about you. We will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. You may request this information by writing to our Privacy Officer on the details

This privacy policy sets out Nesti Community Housing Ltd ABN 64 625 479 709 (us, we, our) uses and protects any information that you give Nesti Housing when you use this website. We maintain a policy of confidence concerning the personal information we collect from and about individuals (you, your) (Privacy Policy).

By providing your personal information to us directly or indirectly you accept the terms of this Privacy Policy.

Nesti Housing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Nesti Housing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at comms@nesti.org.au
• Clicking on the unsubscribe link at the bottom of any direct marketing email you might receive.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

Nesti Housing
28R Burton Street
Cannington, WA 6107
Australia

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.