Privacy Policy
This Privacy Policy is for Nesti Housing (referred to as “we,” “our,” or “us”) and governs the collection and use of personal information on our website, nesti.org.au (the “website”).
At Nesti Housing, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we collect it, and how we use and protect that information.
Information We May Collect to Support Your Housing Needs
If you contact us to learn more about Specialist Disability Accommodation (SDA) or to explore moving into SDA, we may ask for information about your current living arrangements and gender.
We may also collect health-related information, such as your disability and accessibility needs, but only with your consent and when it is relevant to helping you find suitable accommodation.
To ensure we can offer housing options that are tailored to your individual needs, we may also ask for other information — but only with your permission. This may include:
- Your NDIS number and plan details
- Health reports and hospital discharge summaries
- Details about your health needs and support requirements
- Information about individual and informal supports
- Your current living and family situation
- Other relevant health or support plans
- We fully understand that this is sensitive information, and we will only collect and use it with your explicit consent and always in line with this Privacy Policy.
From time to time, we may also invite you to share your personal experience of working with us, such as:
- Your NDIS plan goals
- The impact the NDIS has had on you and your family
- Experiences in previous accommodation
- How your health and wellbeing have been affected
With your consent, we may share these experiences on our website or in promotional materials to help others better understand our services.
We may also ask to collect photographs and/or video footage of you, again with your full consent, for use in advertising or promotional materials.
Please note, we will only collect sensitive information if you agree to share it, and only when it directly relates to providing the best possible support and services to you.
What Different Information Do We Collect?
For the purpose of providing you with our services, we collect the following information through forms you submit, contact forms you complete, eligibility forms you fill in, or phone calls you have with us:
- Your name
- Contact information, including address, email address, and telephone number
- Demographic information, such as age, guardian or carer details
- Any other personal information you submit to us via our website (nesti.org.au) or otherwise
How Do We Collect Your Personal Information?
We collect your personal information in a few different ways, but always with care and respect for your privacy. Most of the time, we collect information directly from you — whether that’s:
- In person
- Over the phone
- By email
- Through forms or interactions on our website
Sometimes, we may receive your information from someone else — for example, if you are a carer, family member, or advocate for a person with a disability who uses our services, and you provide their information as part of helping them.
If we need to collect information about you from another person or organisation, we will only do so if you’ve given them permission to share it with us, or if it’s something you would reasonably expect us to do to provide support. If we’re unsure, we’ll always check with them to confirm your consent.
Importantly, if we need to collect sensitive information (like health or disability-related details), we will only do so with your clear consent.
Using Your Personal Information
We will only use your personal information for the purposes for which it was given to us or for purposes directly related to the provision of our services. These purposes may include:
- Digital marketing and other service providers requesting access to contacts to improve our services.
- Technology support service providers when applicable.
- Health professionals relevant to assisting you with your SDA journey.
- Other housing providers with your consent.
- Your personal story may feature on the website or other materials if you provide further consent.
- Government, government agencies, NDIS, peak bodies, research bodies, universities, and service planners.
- Government and law enforcement agencies and regulators.
- Entities established to help identify illegal activities and prevent fraud where authorized by law.
We may also disclose your personal information to anyone authorized by you, or to whom you have provided your consent. If we go through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. We will not disclose information that personally identifies you to any third party other than as set out in this Privacy Policy.
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If You Are Under 18 Years of Age
If you are under 18 years of age, you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.
Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Direct Marketing
We use personal information about you for the primary purpose of providing you with our services. We may also use it for other purposes for which you might reasonably expect us to use that information. You authorise us to use any email address or other contact information you provide to us at any time for such purposes. You can opt out of receiving electronic communications at any time. You agree that even if you opt out of receiving information about future events or other services offered by us, we will still send you essential information related to the services we provide.
Storage and Security
The security of your personal information is of the utmost importance to us. We use all reasonable endeavors to keep your information in a secure environment and protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. If you reasonably believe there has been unauthorised use or disclosure of your personal information, please contact us using the details below. We keep records of the personal information we gather from you and either password protect these or store them on a secure server or in locked facilities. If we no longer need your personal information, we will take reasonable steps to destroy, securely delete, or de-identify it as appropriate.
Accuracy of Your Information
We take reasonable steps to ensure that the personal information held by us is accurate, complete, and up to date. If you believe that any of your personal information is inaccurate, please contact us, and we will take reasonable steps to correct it.
Variation and Consent to Variation
We may vary the terms of this Privacy Policy at any time. You should check this Privacy Policy regularly to be aware of any variations.
Access to Your Information and Making a Complaint
You may request access to the personal information we hold about you. We will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. You may request this information by writing to our Privacy Officer on the details.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at comms@nesti.org.au
- Clicking on the unsubscribe link at the bottom of any direct marketing email you might receive.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you would like a copy of the information held on you please write to:
Contact Details
Address: Suite 2/59 Albany Hwy, Victoria Park WA 6100
Email: comms@nesti.org.au
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Legal Entity Details
This Privacy Policy sets out how Nesti Community Housing Ltd (ABN 64 625 479 709) uses and protects any information you provide. We maintain a policy of confidence concerning the personal information we collect from and about individuals (you, your) (Privacy Policy).
By providing your personal information to us directly or indirectly you accept the terms of this Privacy Policy.
Nesti Housing is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Nesti Housing may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.