Your feedback is important as it helps us to know what we are doing well, and what we need to improve.

Members of the general public and any person connected with our organisation has the right to give us feedback, express their concerns, or lodge a complaint.

The following guidelines explain how you can do that. Choose from one of the following options to provide your feedback, concern or complaint.

  • Tell one of our employees
  • Visit us at our Head Office, 32 Burton Street, Cannington
  • Call us on (08) 6253 4700
  • Write to PO Box 616, Cannington WA 6987
  • Email hello@nesti.org.au
  • Click here to complete our online Feedback form or click here to download a PDF version of the Feedback form.

Alternately, you could go direct to the NDIS website.

If the matter has not been resolved to your satisfaction, you may wish to contact one of the following organisations. We can help you to contact them if you wish.

Citizen Advocacy
(08) 9445 9991
capw.org.au

Mental Health Advocacy Service
(08) 6234 6300
mhas.wa.gov.au

Mental Health Law Centre
(08) 9328 8012
mhlcwa.org.au

NDIS Quality & Safeguarding Commission

NDIA Internal Review
1800 800 110
enquiries@ndis.gov.au

Ombudsman WA
1800 117 000
ombudsman.gov.au

People with Disabilities (WA)
(08) 9420 7279
pwdwa.org

Health and Disability Services Complaints Office (HaDSCO)
(08) 6551 7600
enquiries@hadsco.wa.gov.au
hadsco.wa.gov.au