Policies & resources

Our commitment to you

One thing we want to be clear about — your trust means everything. Because the best Nesti home, is one where your best interests come first.

Here you'll find the policies, procedures, and resources related to a tenancy with us. These policies are in place to protect and empower your decisions. If you’d like to view them in an Easy-Read format, or would prefer to chat through them over the phone, we’re just a call away.

If you are already a Nesti tenant, access the Nesti User Portal here.

We strive to always get it right. You can help us by letting us know what we’re doing well, what can be improved, and even thank a team member that’s gone above and beyond.

You can choose one of the following options:

Nesti Housing is committed to maintaining our highly ethical corporate culture, and we take our corporate legal responsibilities very seriously. We encourage current or former:

• Employees
• Contactors
• Volunteers
• Associates
• Or spouses, relatives, or dependents of the above

to speak up relating to any misconduct, improper state of affairs, or breaches of legislation at Nesti Housing or any associated organisation. Our fully confidential and independent whistleblower service is provider by RSM Australia. Contact RSM on 1800 270 748. The line is open 24/7, 365 days a year.

• Constitution of Nesti Housing Ltd.
• Department of Housing and Works
• Disability Royal Commission
• National Disability Services
• NDIS
• NDIS Quality & Safeguards Commission
• Residential Tenancies Act (1987)

If you have a matter that has not been resolved to your satisfaction, you may wish to contact one of the following organisations. We can help you to contact them if you wish.