Tenant Engagement Coordinator - Not for Profit Housing

Nesti is a dynamic not for profit housing provider spanning Community Housing, Specialist Disability Accommodation (SDA), Repairs and Maintenance, and Real Estate. We’re dedicated to collaborating with individuals seeking housing, their support networks, investors, and developers to deliver quality property, tenancy, and asset management services. We’re about delivering safe and secure housing for all, bringing opportunity home.

Reporting to the Housing Engagement Manager, Tenant Engagement Coordinator plays a key role in fostering tenant engagement and overseeing the onboarding process for individuals moving into Specialist Disability Accommodation (SDA), homes and other housing portfolios under Nesti management.

This fixed term role for a six-month period (with possible extension or permanency) is also responsible for building a pipeline of prospective tenants for properties and collaborating with the wider Nesti team to develop and implement a comprehensive vacancy management strategy.

Key Responsibilities:

• Proactively engage in lead-generating activities and sector networking to build awareness of Nesti Housing and our available properties.
• Build and maintain strong relationships with participants, families, guardians, support coordinators, SIL providers and allied health professionals to develop and maintain a pipeline of prospective tenants to support ongoing occupancy of our SDA homes.
• Establish and manage a database of tenant seeking properties from Nesti Housing to minimise vacancy periods across the portfolio.
• Coordinate end to end tenant transitions, including information gathering, assessments and collaborating with participants, families, and care providers to support smooth and timely move ins consistent with NDIS SDA practice standards. Work with the marketing team to ensure property listings and housing collateral are accurate, current and effective
• Support the matching of participants to suitable properties, considering existing individual housemate needs and compatibility to ensure smooth transitions.
• Be the key contact for tenant enquiries, providing guidance to participants and their supports exploring housing options and helping them make informed decisions.
• Coordinate a seamless handover to the property management team post move in, ensuring all relevant documentation, participant details and stakeholder information is accurately captured to ensure effective ongoing tenancy and customer satisfaction.
• Develop a working understanding  of SDA funding, eligibility, participant plan details and generate SDA quotes.
• Collaborate with the SDA claims administrator to support accurate and timely service bookings and claims. 
• Liaise with the NDIS where required to clarify participant funding and plan details.

About you:

You will have experience in a similar role in the disability or community sector with comprehensive knowledge of NDIS, funding principles, SDA, and working with participants and their stakeholders.

You will also have the confidence to build respectful and trusting external connections in order to build the Nesti brand and develop a pipeline of prospective tenants.

Working in a small supportive team within Nesti Housing, your ability to genuinely collaborate, proactively communicate and step in to help whenever required is key to your success in the role.  A positive team approach is the Nesti vibe helping us to focus on our North Star.

Why Nesti

At Nesti we are a not-for-profit housing solutions provider.  We believe housing is a fundamental human right, not a privilege reserved for the lucky few. This is the founding idea behind Nesti. A simple yet powerful belief that that guides our work.  We’ve countless stories to share of housing opportunities that have opened doors to a life of purpose, connection, and potential

In addition to undertaking a role with purpose, you will:

• Have flexibility to work full time or part time (reduced hours over five days)
• Work with a small, collaborative and professional team based in a central location in Victoria Park
• Enjoy not for profit Salary Packaging benefits of up to $18,550 per annum which reduces your taxable income
• Get more from your holidays with generous annual leave loading
• Be eligible for Nesti Realty Rewards and enjoy reduced rates when selling or renting your home (or referring others)
• Work within the PeopleKind Group which creates opportunities for professional learning and career pathways

If you have questions about the position, please email people@peoplekind.org.au

Applications close:  9am, Wednesday, 24th June 2026

Please note - we may commence interviews prior to applications closing and reserve the right to close the advert early, so we recommend applying at your earliest convenience.